Return & Exchange Policy

At Smarty Parrot, we take pride in providing high-quality educational toys. If you’re not completely satisfied with your purchase, we offer an exchange policy to ensure you get the right product for your child’s needs.

Exchanges

• You can request an exchange within 5 days of receiving your order.
• Items must be unused, in original packaging, and in the same condition as received.
• To initiate an exchange, contact us at [email protected] with your order details.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

No Refund Policy

• We do not offer refunds on purchases. Instead, we provide store credit or exchanges for eligible items.

Non-Exchangeable Items

• Personalized or customized items
• Opened or used items (for hygiene and safety reasons)
• Gift cards

For any questions, feel free to contact us at [email protected] We’re happy to help! 😊